Research Excellence team Service Level Agreement
Scope
The Research Excellence team is part of Research and Innovation Services. It leads work on REF 2029 preparation, research planning, and research policy at Liverpool John Moores University. Its sub-teams include Research Impact and Public Engagement.
The team provides expert advice to LJMU academics and associated members of the university community. Our work spans consulting on individual research matters to developing broad, long-term planning. This webpage relates to the service-based subset of our activities.
This agreement is between our team and the University research community, represented by the University Research and Knowledge Exchange Committee.
Why we have a Service Level Agreement
The Service Level Agreement sets the minimum notice times we require to give colleagues the highest quality support through our services. Without this notice we may not be able to support you as quickly as requested.
We take time to work carefully and review a wide range of relevant information sources when we provide support. Our team is small, and our members have individual specialisms; we must schedule and prioritise our work.
In early 2028, when we move closer to the REF 2029 deadline period, we may provide an update to this Agreement due to needing to further prioritise REF-related actions.
By providing this agreement, we hope to enable colleagues to avoid disappointment from us not being available at late notice.
Service provision
Advising on internal funding applications prior to submission
Advising on external funding applications prior to submission
Providing advice on an ongoing research project or similar, such as an internal report
Providing advice on research centre or institute activity or similar group-based work activities
Providing advice on conferment applications or professorial performance pay reviews, whether proposed or in train
Providing membership or ongoing advice to working groups or other task-focused groups at LJMU
Core hours
We have individual working patterns, but our team’s core hours are 9.30am to 5pm, Monday to Friday.
We do not provide service on weekends or public holidays.