Faculty of Society and Culture Student Success Team

Here to help you stay on track, feel supported, and succeed.

Need help?

Request support now

Need a bit of support or just a chat? We’re here for you.

University life can be challenging at times — whether it’s keeping up with classes, staying motivated, or dealing with things outside your studies.

The Student Success Team is here to help you get back on track, build confidence, and make the most of your time at university, or even just to lend an ear if you need a chat.

We offer friendly, non-judgemental support tailored to you — whatever your situation.

Quick links

If you need support in specific areas, you might also find these helpful:

  • Wellbeing support – mental health, counselling, money and accommodation advice and other personal support from your Student Advice and Wellbeing Team
  • Academic skills – writing, study skills and academic confidence from your Academic Success Team
  • Your Student Union - JMSU Student Union

How we can help

You can come to us if you’re:

  • struggling with attendance or keeping up with your course
  • feeling overwhelmed, unmotivated or stuck
  • worried about your progress or falling behind
  • not sure where to go for help
  • dealing with personal challenges affecting your studies
  • feeling lonely
  • just needing a chat

You don’t have to wait until things get worse — we’re here to support you early.

What support looks like

Sometimes all that’s needed is a chat, so come see us!

Should you need more, then we can help with that too:

  2. 1:1 support

    • Friendly one-to-one conversations.
    • Someone to listen and help you plan next steps.
    • Regular check-ins if you need ongoing support.

  4. Personalised action plans

    • Simple “get back on track” plans.
    • Clear, achievable steps tailored to your situation.

  6. Workshops and group support

    • Sessions on staying engaged and managing your studies

  8. Connecting you to the right support

    • Academic skills.
    • Wellbeing services.
    • Specialist teams across the university.

All support is confidential, supportive and focused on helping you succeed.

How it works

  1. Get in touch (or we might contact you if we’re concerned)
  2. Have a chat – we’ll listen and understand what’s going on
  3. Make a plan together
  4. Stay supported with follow-ups if you need them.

We’ll work at your pace — there’s no pressure.

Meet the team

We’re a friendly team here to support you throughout your studies.

Becky

Becky is the Student Success Officer for Education. She graduated from LJMU in 2018 with a BA Hons in Education Studies with Special and Inclusive Needs and is now studying for her MA in Education and Social Justice. Prior to joining the team, she worked as a wellbeing advisor in Manchester. She has two children, one of whom has ASD and is therefore passionate about inclusion in education. Outside of work you can find her at concerts or at home with a cup of tea!


Ellie

Ellie is the Student Success Officer for Humanities and Social Sciences. She attended LJMU from 2017 to 2020 studying a BA in Creative Writing and Film whilst working as a part-time tutor. After graduating, she worked in an education charity as a Tutor Engagement and Support Manager. During this time she also volunteered as a Youth Leader with the Fair Education Alliance (FEA), working with young people across the UK to tackle issues of socioeconomic inequality, and spoke at their FEA 2023 Annual Summit on the importance of youth engagement and leadership. She is passionate about youth engagement, particularly the social mobility of educational institutions, and is looking forward to helping our students succeed! When not working, you can usually find her reading her kindle or completing a sudoku while drinking a Monster energy drink.

Faye

Faye is the Student Success Officer for Liverpool Business School. She has a BA Hons degree in Criminology from the University of Liverpool, having graduated in 2022. Prior to joining LJMU, Faye worked for His Majesties Prison and Probation service for four years, working in the Programmes department supporting rehabilitation and managing risk in the community. Working with individuals from a wide range of backgrounds, she has developed strong communication, organisation, and problem-solving skills. Faye is passionate about using these skills to support students and help them overcome barriers. Outside of work you will probably find Faye on a walk with her golden lab or in a coffee shop somewhere.

Rachel

Rachel is the Student Success Team Lead and the SSO for Law and Justice Studies and Art and Creative Industries. She has recently completed a PhD in Communications and Media and has worked in Higher Education for over five years. Because of this she is passionate about making education accessible and helping students find spaces where they feel supported and create work they are genuinely excited by. Outside of work you can find her doing karaoke with her friends or going for a walk with her husband.



George Spooney

Not forgetting our Team mascot, George Spooney.

If you see George’s face on posters anywhere on your travels that’ll be a shout out from us so do take a read.

Frequently asked questions

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Will this affect my academic record?

Is the support confidential?

Do I have to be referred, or can I contact you directly?

What happens after I get in touch?

I’m not sure if I need help — should I still reach out?

For staff: referring students

If you’re concerned about a student’s engagement or wellbeing:

  • email us
  • share concerns early
  • work with us on support plans

We work in partnership with academic teams to support retention and student success.

Need help?

Request support now

You’re not on your own

Every student’s journey is different — and needing support is completely normal.

Reaching out is a positive step, and we’re here to help you.