Helpdesk

Invida Resolve

Report a job to us using Invida Resolve – A new and quicker way to report issues The Campus Services and Estate Development team within LJMU have a number of objectives regarding repairs which are to:

  • maintain University buildings and assets in good order
  • maintain a safe environment and ensure that danger to persons and damage to property is minimised through accurate reporting and response
  • provide a repairs service which meets the needs of the University’s students and stakeholders
  • carry out all repairs within agreed response times

Reporting an issue or repair has never been easier using Invida Resolve. Invida Resolve, is the system that allows staff to take ownership of reporting their issues/repairs, keeping track of them from start to resolution.

Getting started

For any queries, please contact Campus Services and Estate Development Helpdesk on EstateManagementHelpdeskTeam@ljmu.ac.uk or call 0151 231 5555 (Option 2) or 5555 from an internal phone.

You can track progress and request updates using your single sign-on via Invida Resolve:

Please note
All emergencies must be phoned through to Campus Services and Estate Development Helpdesk 0151 231 5555 (Option 2) or 5555 from an internal phone.

Alternatively, scan the QR Code with your smartphone camera to launch the link.

User Guide: Logging a Ticket Using Invida

Out of Hours requests can now be logged via the Invida Platform too. You can log a request in a few simple steps from your desktop or mobile phone and selecting 'Single Sign-on'.

User Guide: How to Log Out of Hours Opening Request

You may phone your requests/maintenance issues to the Estate Management Helpdesk on 5555

When calling the number you will have the following menu options:

  • Press 1 - IT Services Helpdesk (8.30am to 5pm Monday to Friday)
  • Press 2 - Estate Maintenance Helpdesk (24 hours Monday to Sunday)
  • Press 3 - Estate Management Helpdesk (8am-4.30pm Monday to Friday)

What happens when you report a problem

When you contact us, we will categorise your ticket as either ‘reactive’ or ‘planned’ maintenance. Reactive repairs or day to day repairs are defined as those repairs which are carried out on a responsive basis as the need arises and are not deferred for inclusion in planned maintenance programmes.

Please note
All emergencies must be phoned through to Campus Services and Estate Development Helpdesk 0151 231 5555 (Option 2) or 5555 from an internal phone.
Emergency repairs are required when there is a risk to life, a real threat of serious injury or damage to property.

Reactive Maintenance

This includes often minor unplanned short-term repairs which are classified by urgency.

  • Fixing or replacing broken items.
  • Heating adjustments.
  • Fixing leaks and removing blockages.
  • Specialist cleaning requests.

Planned Maintenance

Works which require investment outside of reactive day-today operations are usually described as planned.

  • Heating/cooling system servicing
  • Fire system safety checks
  • Re-decoration and improvement
  • Electrical rewiring

If you do report works to us which fall into a category of planned maintenance, we will try our best to advise you of a likely timescale for this work to be completed.

Service Level Agreements (Priorities P1 to P6)

Faq Items

P1 - Critical

P2 - High

P3 - Medium

P4 - Low

P5 - Minor Works

P6 - Defined Date

How we handle your data

We will use the information in this form to process and respond to your request and to comply with our legal obligations.

For further information as to how we handle your data, please see the  Information Compliance Privacy Notice.